If it makes you feel any better, I can’t get my uncleared SNAs back until after my current 10 day reservation is finished. Then I’ll have to wait for the system to put them back in my queue which means I can’t apply them to my reservation for next week. I have my fingers crossed that I’ll get an upgrade next week without the SNAs. These IT issues have made these SNAs useless in my scenario. And waiting 3 to 5 business days to get them back is crazy.