Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.

I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?

If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.

After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.