Checked into the Pullman Sydney Hyde Park and I asked about the executive lounge. Check in desk said it’s only available to platinum members. I showed her my electronic card in the app and she said “oh we don’t have that status. I’ll update it now.”

Later when they delivered my amenity there was a printed card welcoming me as a gold member.

So does this happen often? I can understand if they don’t have my status at all, but why would it be wrong? And I have had this status all this year.