Originally Posted by
lewis_saint
Yesterday, I flew AA AUS-JFK with two checked bags. I dropped both bags off at Priority AA counter, with both bags left on the belt in front of the check-in agent.
At JFK, only one bag made it. The baggage tag for the second bag says "never scanned". I obviously raised a report with AA and after 24 hours, they are still trying to locate the bag.
My question for FT:
- When would a bag first be scanned? Obviously it never left AUS, but I am curious where the error occurred.
- Anything I can do other than leave a message with AUS airport lost and found?
As always, thank you in advance for any recommendations.
Bags at hubs are “mega scanned” or scanned at every point of contact. The first point of scan would most likely be the sorter where the bag is sent to the corresponding belt where the flight is being loaded.
Bags that miss their flights are delivered to the expeditor(s) who handle IRROPS bags and send them on their way. Most likely, the bag is sent on the next AA flight.