Originally Posted by Lonsinla

Not sure if anyone eles has the same problem but SQ wanted to charge a service fee of USD25 just to search for seats on other star alliance partners. My problem with this is that the available inventory online is different from offline and you wouldn't know until you pay SQ to search for you. I found seats showing on Lifemiles but its not available on SQ's own webpage and the staff in the call center is still insistent that offline inventory is the same as online inventory. She checked on the seats for me and finally agreed that SQ's own webpage is not showing the right information as seats are showing as available on her system. How can SIA charge customers for such a simple search when its own system is not showing the correct information online?