FlyerTalk Forums - View Single Post - Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
Old Dec 23, 2018, 10:56 am
  #47  
Zelucifer
 
Join Date: Jun 2015
Posts: 343
Originally Posted by bhrubin
It’s interesting how I’m an Ambassador guest who also requires excellent and constant air con for any hotel at which I stay—so much so that I get a guarantee in writing or identifiable manager on the phone confirming the hotel room/suite can maintain 67 F or cooler. And yet I’ve had many hotels that didn’t satisfy that requirement over the years, and I’ve always held the hotels to their guarantee.

I’ve always been firm but polite, insistent but courteous. And I’ve never had a single hotel refuse me service despite my more challenging requirement. I wonder if the same can be said for the OP.
Would you mind being more specific with your resolution process? It sounds like you're thorough enough where the process would be informative, thanks!
Zelucifer is offline