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Thread: FAQ : Suite Night Awards - SNA - questions and discussion thread
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Old Dec 22, 2018, 11:10 pm
  #508  
MPC
 
Join Date: Nov 2012
Location: HK
Programs: CX DM, SPG PLT, Accor PLT, IHG PLT AMB, Hyatt DM, HH DM
Posts: 62
Originally Posted by LDNConsultant
I have a reservation at St Regis New York on Christmas Eve and my SNA cleared just today but it disappeared. From my conversation with my Ambassador it seems they are having problems with the IT system and migration (after couple of months). It seems they are having issues with high end property (e.g. St Regis) - I suggest call the hotel to confirm.

very horrible, i experienced the same. it is another big bug in the IT system. Called reservation centre and seek help. Eventually the hotel called me and informed me that the reservation is in order in the hotel’s system.

For those who applied SNA please note this
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