FlyerTalk Forums - View Single Post - FAQ : Suite Night Awards - SNA - questions and discussion thread
Old Dec 21, 2018, 8:24 pm
  #499  
margarita girl
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Originally Posted by Fly Me To The Moon
Lurker has confirmed to me by email that this is currently a known systems issue and limitation. The "definition" of a prepaid rate is that it cannot be changed, and apparently, applying an SNA has to "modify" the booking but a prepaid booking will not allow the change.
It was never an issue with the SPG system. Must be something to do with that fancy cloud based IT.
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