Originally Posted by alegeeter

With recent changes, now when you book a flight for say 10,000 points, only 9,000 will be deducted from your account. When you booked 9 months ago though, the policy was you get 10% back after flying. You'd have 10,000 points deducted and then 1,000 given back afterwards. You should call JB back and say that the reservation was made before these new changes so you never got the rebate. They should be able to manually add them to your account/