Originally Posted by
tonytifao
In my line of work we meet regularly to address customer complaints, that's why I brought up AA and the ability to choose the meal. I would image airlines would do the same to see where they can improve.
I doubt that your front-line customer staff would appreciate being told "this isn't how it's done at XYZ competitor." That's a more appropriate conversation to have with management or sales staff -- i.e., someone who's in a position to provide a substantive resolution. The FAs don't write policy.