Originally Posted by
ChoiceHotels
Greetings Melimelo88,Please accept my apologies for this inconvenience. I understand this is important and I would be happy to assist. If you would be so kind as to private message us with your reservation or stay details, we would be happy to check into this for you. Please also include your phone number, email address and mailing address in your private message for verification purposes. It would be greatly appreciated.
Paula M.Executive Guest Services
Thanks Paula for your help offer.
I wrote an email to the hotel.
Front desk representative explained he cancelled my reservation because my credit card was invalid.
He is right, the number was modified a few months ago because of fraudulous use by someone unknown. I tried then to amend my reservation on line with the new number, it was not possible.
Really, they should ask before cancelling...
I provided my new card number, finally they told me my reservation was accepted.
Yet it isn't updated as valid in my choicehotels account as I write. I'll bring print-outs of the original reservation and all emails and hope for the best.
Fingers crossed for my BRG free night to be honored.