Originally Posted by
loomis
In the case of my flights, it was a non-refundable ticket. They cancelled it for me anyways, at no charge, since the change was greater than two hours. They put the UR back into my account.
I did not want them to change my existing reservations, because the price went down. I will re-book myself when the system is back up, saving me about $500 total for three tix.
Originally Posted by
cblaisd
In my case, they noted that I was an Alaska Airlines Gold and so tix were cancellable. (The UR agent talked with an AS agent while I was on the line). Points went back and I was told the "cash" portion would be returned to my credit card within 3-6 (!!!!) billing cycles.
Someone should add this knowledge to the wiki.