Originally Posted by
SAN 1K
When I check in, the app asks for my birthdate, pass ID, gender, etc as if i didn’t have all of that saved. But even after adding my pass ID I still am not getting precheck. Not a fun way to end the year.
I *just* had this happen to me as well on my itinerary today. It's one of the very few itineraries I booked through my corporate TA. But even the other ones I've done this year through the TA did not give me an issue.
Thinking something was very wrong I decided to wait to do check in from my desktop PC. It worked fine there and didn't ask me for anything extra. My Known Traveler # was still in the reservation so when I checked in I got Pre-Check.
My advice: if you see this happen again just check-in through a web browser. I suspect something broke in the mobile app.
-RM