Call centre won't hold other OW carriers flights for redemptions any more
Apologies if covered elsewhere (in which case feel free to merge), but I learned today that a very recent change in policy means that the call centres won't hold other carriers flights for Avios redemptions any more (previously it was 72 hours, although the carrier sometimes grabbed the seats back quicker!). Has anyone else come up against this? Thought it was worth reporting.
GGLs can book and then change/cancel for no penalty so apart from some extra admin not too much impact for that segment but mildly annoying. Think based on the agent's comment that a significant minority were holding multiple seats and this may have led to the clampdown.