Originally Posted by
sbiddle
I seriously don't think some people at Air NZ who are responsible for things such as this and for writing arrival PA messages actually understand how things work inside some of the airports. The messages used for arrivals into SFO and LAX for example are simply out of date by years. Their messages about who uses kiosks and who needs to use a counter use are simply inaccurate and wrong.
Are they at least accurate for IAH which apparently now has a wildly different arrival process?