Originally Posted by
yourethegoose
Thought I may as well ask the question about Christmas gifts for Elite's this year - got the following response on chat:
"Although not a listed benefit of the Airpoints programme, Air New Zealand has given Elite members a gift at Christmas time. The gift has been met with mixed feedback.
This year, we have moved the focus away from an Elite Christmas gift and instead look to increase investment in travel products and services to improve the customer experience instead"
WUT!!!! Improving the customer experience by now having a policy NOT to hand out lap belts on sky couch seats when they were previously given out?