Originally Posted by WillSkiGT

Found availability ORD-HND in F and NRT-MEX in J.

Called VS to book and they are saying ANA is releasing no seats to them, zero award availability - even though both Expertflyer AND United show saver award space available.

What are my options here? Hang up and try again?

Are the starting and ending points the issue (i.e. starting in US and ending in Mexico)?