FlyerTalk Forums - View Single Post - Google Fi: Anyone care to post their experience?
Old Dec 11, 2018, 10:56 am
  #756  
pinniped
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Originally Posted by swag
If you want to give it one more try, I got the best results for my delivery issues (two failed delivery attempts, when address was correct and I was home all day) by sending a message on Twitter to @FedexHelp. Their initial response took an hour, but after that, they were able to reach out to the facility and get the driver to give me a call. Once I spoke to him, he was able to ballpark a time of day that he would arrive, and he called me again when he arrived.
OK, will try it. Probably my final option...

Waited on hold for 27 minutes today. That's unacceptable, period, and if FedEx doesn't work I'm just going to let the phones go back to Google where I assume they will refund me and close out my account.
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