Sometimes QF confuses me, they seem to make to most stupid decisions that will only get themselves into trouble. I refer to this article:
https://www.theage.com.au/national/v...10-p50l9s.html
This lady paid for a flexible fare, there were seats available on her requested flight, and it was an emergency. On what basis would QANTAS charge her $500 to change her flight? I ask this question as I always buy flexible fares because there is always a chance I might need to change it. Why would I bother paying more if it doesn't give me the flexibility I need? QF have confused me (again).