Originally Posted by mia

If these are first or business class seats try searching in for both classes. A flight may be coded as business but marketed as first (or vice versa). If you still cannot find them (or they are economy class), look to see if they are available on the main Expedia.com site. If they are, I would call on a weekday during regular business hours and insist that Chase's agency (Expedia) book them for you at the advertised points redemption value.

If there are not forceful complaints, Chase and Citi executives will sit in a conference room, pat one another on the back, and say that everything is fine.