FlyerTalk Forums - View Single Post - ARCHIVE: Questions for 2018 about, guide to, listing of, compensation
Old Dec 8, 2018, 1:53 pm
  #228  
klanfa
 
Join Date: Jan 2016
Posts: 610
Flew MIA-CUR 3 weeks ago. First time flying AA (using my IB miles from that promo ). Scheduled to depart at 12:30ish pm.
Mid-boarding (group 6) they announce that boarding has to stop as "Ops called and said the plane needed a tire change". 40 minutes later boarding continues, everyone settles in. Doors didn't close for about 10 minutes, and then captain comes on saying "We've got 3-4 tires that are borderline and if we skid a bit at CUR they might be illegal to fly on. We'll start replacing these but it's gonna be a few hours".
Everyone gets off the plane and they announce they've ordered snacks to the gate. 20 mins later they announce we'll switch over to a different plane. Walk over to the new gate, departure times set but nothing's happening. Half an hour later they just push back the departure by another half hour. (at some point it was "time: 2:16pm , departs: 2:15pm"). Around 3:15pm captain walks out - timed out.
New crew comes around and we push back at 4pm, arrived in CUR 3.5h late. New captain apologized for the delay inflight and suggested to contact CS to "make things right".
What compensation could I expect?
Was stunned by AA's incompetence in regular maintenance and plane scheduling - the (original) plane sat on the ground for quite a while before the flight to CUR. Horrible at keeping the pax informed, too. Oh and those snacks never came around.
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