FlyerTalk Forums - View Single Post - VDB-ed but Full Gate Agent Offer Not Honored - What to do now?
Old Dec 8, 2018, 9:50 am
  #2  
LoganFlyer
 
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,111
Ugh. This is awful--there is no excuse for the Red Coat taking back any part of an offer they confirmed with you. I would start with the DL customer care number, 404-773-0305. They have special agents for situations where the customer has been wronged like this. Unfortunately, I don't know if they're open on weekends. If that doesn't work, you can try calling DL and asking for a supervisor. They should see the notes in your record and you might get the D1 seat that way.

I don't know if either of those will work--hopefully others will have ideas too. Please report back if you can. Good luck.
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