Today I converted my OC8 to a NC5 with a 30k refund and asked the agent to book a reservation and apply the certificate. She said it was applied, but on my reservation confirmation page I see this:
Please order e-certificate(s) now to ensure your stay is covered.
If you have not ordered e-certificate(s) 7 days prior to your stay, e-certificate(s) will be auto-ordered for you
I don't think I should see this if the certificate was attached. I believe I should see something along the lines of you have ecertificates or something. I called another agent and they confirmed it was applied. Any thoughts? Thanks!