Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Summary: Ms. Olympia Warsaw was accompanied by her son, Claude Coltea, as she was taken to her ORD departure gate. After Mr. Coltea departed for his own flight, Ms. Warsaw’s flight was cancelled. She was offered accommodation at a hotel, but apparently she was unable to use available transport to go to the hotel, and her wheel chair attendant was not authorized to escort her out of the airport to a hotel.
The original story reported, based on family members’ claims, was that a quite disabled Ms. Warsaw being abandoned in an airport overnight by her wheel chair attendant, remaining in her own clothes, and that she wasn’t even able to use rest room facilities to take care of her toiletting needs.
“The family claimed they did not know their mother has been stranded until she failed to arrive in Detroit as scheduled. It was then that they contacted American Airlines. The family told the station the airline was unable to locate their mother, and she eventually was found by O’Hare security officers several hours later.” - Washington Post article (link)
Telephone records from AA’s ORD wheel chair service contractor demonstrate they spoke twice with her son about the situation, and her son rebooked her on a later flight. He also told the wheel chair contractor a family member would be by soon to pick her up.
Airport video and records document Ms. Warsaw was taken to an airport waiting area and picked up by an apparent family member driving a vehicle after a total of 43 minutes of being left alone (during which Ms. Warsaw left her wheel chair to go outside to smoke twice) a family member did fetch her.
“Ms. Warsaw was dropped off in the terminal at 12:30 a.m. CT on Dec. 1, and a family member arrived at the airport to pick her up at 1:13 a.m. CT.” - AA spokesperson
The discussion has become circular, redundant, personal and argumentative, with no new information is forthcoming. The thread will now rest.
Moderator
Last edited by JDiver; Dec 6, 2018 at 7:23 pm