Old Dec 6, 18, 11:36 am
  #45  
lampions
 
Join Date: Jan 2016
Posts: 3
Originally Posted by kohoutc View Post
To close the loop on my issue. I spent a couple of hours making calls to LifeMiles support and Citi ThankYou support. The friendliness and help from LifeMiles was surprising and unexpected based on stories of heard about their call center. Although the overall experience was frustrating, they were great. I called them five times and never experienced a wait time, english speakers were clear and polite and eventually they told me "Citi has not sent the miles to your account." With that, I called Citi back up for the fourth time and spoke to a very competent agent who essentially redeposited my Citi points, tried the transaction again and they posted IMMEDIATELY.
Originally Posted by linglingfool View Post
You might ask them to try "returning" the order, as if it was merchandise purchased with TYP -- the rep I spoke with did that, and the points were credited back immediately.
Do you remember the name of the rep you spoke with? I hope it is possible to transfer my call to them directly
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