My recent 9W experience in AMD was probably the 2nd worst experience traveling that I've ever had.
I wouldn't even expect them to go by the book, they wouldn't for me.
My AMD-BOM-KTM ticket in Business and they insisted that I couldn't have my bags checked to the final destination for an hour...
It took about 10 minutes to get my DL FF # added to the ticket and everyone said PM didn't matter over and over, even when I said I just wanted the number added for miles.