Originally Posted by
gmt4
Yep you're right. AA needs to will some sort of ESP onto its staff so they can become informed about problems they don't even know exist.
As much as you're saying .... need to full stop on what you call a defense of AA, you need to put a full stop on your bAAshing because you don't know squat about what really happened either.
Actually, I know exactly what happened. AA lost track of a passenger and thanks to the thoughtful, meticulous work of the airport security cameras, the managed to piece together a situation they lost control over.
While youre busy apologizing for atrocious service, I’ll continue to notice how airlines like AA have abandoned even the pretense of decent service.