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Thread: Useless address/DoB verification on the support line?
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Old Dec 5, 2018, 6:36 pm
  #12  
CO-PLAT
 
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
I've noticed this as well. I've been having to call quite a bit lately.

To cancel an award reservation they needed my 1st, middle & last name, DOB and address (including zip code). This is after calling from my mobile phone that Delta automatically recognized.
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