Old Dec 5, 18, 1:51 am
  #11  
chris63
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON**,UA,BA.EK Gold,AV.
Posts: 4,151
Originally Posted by mywaterbroke View Post
Thank you Chris. My routing was indeed LON-SYD return, booked via Swiss directly. The cancellation on the way back was a big inconvenience and I arrived in LON one day late (24h+). Informed of the cancellation one day prior to travel, no reasons for the cancellation given (until I submitted my claim), no support with hotel booking for the extra night in SIN, wasnít communicated my rights as a result of the cancellation, rerouted directly to LON instead of ZRH, moved me around from one airline (LH) to another (LX) after Iíve already checked in without informing me in advance.. all I got from them was the standard apology for the inconvenience caused and now the Ďyou donít qualify for compensationí bs. Youíd expect at least some attention given to a SEN during IRROPS but In my case it was a complete, unapologetic, mess.
I do plan to claim in the UK under EU261 as you suggest and will take them to court if necessary.
Funny enough I had another LON-SYD routing booked with them in C/J for January. I cancelled that now and rebooked with OS/TG and SQ/LH instead. I wonít bother with LX on non-EU flights anymore. This loophole and how itís being exploited by them is absurd. Shame!
You have my full sympathy & I completely agree that itís unacceptable to be treated like this as SEN.

I would go back to them & point out U.K. is still in the EU & the Courts fully recognise EU Court rulings on EU261 & nothing that happened in your case is extraordinary. Tell them pay up or see you in Court & remind them itís not an appropriate response to a SEN.

LX SEN email address is. [email protected]

Good luck & do let us know the outcome
chris63 is offline