FlyerTalk Forums - View Single Post - United's Basic Economy - Discussion, Q&A, ... {Archive}
Old Dec 4, 2018, 7:58 pm
  #361  
fumje
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Join Date: Aug 2015
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Originally Posted by essexnyc
Lesson learned on basic economy that is not disclosed at all by United - you cannot check in online and have to go to a kiosk plus have an agent manually check you in. To me, this almost totally defeats the purpose. I bought tickets for a day trip, knowing that we would have no luggage (or even a carry-on), but had to arrive early at the airport both ways, evidently so that the check-in agent could confirm that we had no carry-ons. The gate agent could have easily done (and did) the same screening and saved us 30 minutes each way. Not worthwhile for me until (or if) this is addressed.
It's been reported you can complete online check-in with Basic Economy tickets by saying you have a bag to check and then just never actually checking one.

edit: actually that is clearly stated in the text mduell quoted.
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