Old Dec 4, 18, 6:47 am
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 11,264
I see from the follow up AA is not to blame after all. Good.

But airlines can do a better job of 1) making sure the porters do their job and 2) the notifications get into the system.

I occasionally need to use the wheelchair service due to back issues. I had an experience earlier this year where I was met at my gate and taken to my next gate. Another assistance passenger also arrived. The porters left because it was quite early for the flight, Unfortunately there was a gate change and because it was so early there was no gate agent in that area. The original gate was in the low D gates at DFW that are not frequently used so there were no airline or airport personnel going past. Thankfully I had someone traveling with me who could walk to find assistance, otherwise there would’ve been two wheelchair passengers “abandoned” at that gate. I wouldn’t call it carelessness but rather circumstances that caused the issue.
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