Originally Posted by
CloudGazer
I met someone who works in IT for BA on a BA flight. She knew of FlyerTalk and, although it wasnt her team, said she understood that they'd used the "site issues with BA.com" thread in the past.
WestJet forum has employees that reply which is good though I hope it is not the Twitter team who have been wrong with me 98% of the time until I repeat the question and ask for a more senior person to go over the deets. I cannot imagine airlines and hotels don't look at this similarly to social media but don't reply because it winds up being all DM fodder anyway.