Support? No!
I have a wrong booking prepaid mostly by points (November 2019 instead of December 2018). No idea how it's possible to book a stay 1 year 28 days before the date needed. But I did it. My hotel is ready to change the booking date but they don't have an access to points until next year. 5 days ago they sent a request to Accor's support. 5 days ago I sent a request to Accor's support via Accor site. 5 days ago I sent PM to Accor's concierge Amy. And no reaction anywhere. Silence.
I only need a reply. "Yes. We can help you." Or "No. We can't." But I need some answer. Last time I recieved an answer from Hilton 2 minutes after my email.
Dear Accor. You customer service is nothing. Don't waste your money for it. Dismiss them all!