Originally Posted by rjruiz

Love VA customer service!!!! Hands down the best customer service I've experience in my entire life, seriously. Very curteous, to the point, knew exactly what I was talking about. Bravo. As a quick datapoint, just booked our ANA flight using 240k miles + $683 fuel surcharges and fees. Seems like the taxes and fees went up a little. She did confirm with me that it is $50 per person cancellation or change fee with full refund of both miles and taxes and fees as long as it is not within 24 hours of departure, otherwise you forfeit miles and fees. Also they can hold flights for 72 hours now instead of 48.

Thank you Virgin Atlantic!!!!