Originally Posted by
nexusCFX
Email the lurkers. They will help you much more quickly than the phone agents.
I am talking with @
spgassist on Twitter. I believe it's the same team(?), but happy to be corrected.
I now have a case number, but the agent checked with two different people who told her that the property needs to resolve it. This makes no sense to me, how can we be in a position where a migration by Marriott IT leaves these for the properties to resolve? And what happens if the property says, "Don't want another points redemption! You can pay cash or cancel."
At least the second agent tried her very best to help me, she really did her level best. Great CSA.
I'm in Europe so I'm going to sleep now and will deal with this disaster tomorrow.. For anyone else out there with W Points reservations, please check them.