FlyerTalk Forums - View Single Post - United Consolidated Compensation Thread [Archive]

Nov 28, 2018, 11:20 am

#693

HNLbasedFlyer

Join Date: Sep 2006

Location: HNL

Programs: UA GS4MM, MR LT Plat, Hilton Gold

Posts: 6,447

Quote:

Originally Posted by mynolix

I really need help understanding the following:

3 weeks ago I SDC'd a flight EWR-IAD to EWR-BTV-IAD: BTV-IAD was delayed about 2h due to maintenance. I wrote to customer care and they issued a 200$ ETC (Fare class T)
This past saturday I had a flight EWR-MUC in P with a 3h45min delay. They had to replace a nav antenna on the plane (back to gate from tarmac) and we eventually were swapped into another plane. Wrote in and got 150$.

I'm not saying I expect 100s of $ for compensation, but this really seems a little odd to me. Your thoughts?

The algorithm probably noted you received a generous $200 ETC for only a 2 hour delay - and gives a lower one when the timeframe is so short.