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Old Nov 27, 18, 8:49 pm
Join Date: Jul 2008
Location: home since March
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,640
Originally Posted by marctbb View Post
I have tried to get my Rimowa serviced for some time now, replacing latches and wheels which used to be done in any store with about 3 days, since the updated productline, as I was told yesterday by a store manager, Rimowa apparently doesnt keep supply of replacement parts coming to flagship stores, hence these take now up to a week to be shipped within Europe, with Rimowa in Germany no longer committing to delivery dates, which according to him used to be the case
That's really unfortunate - the benefit of quick in-store repairs was a huge part of the attractiveness of the Rimowa brand to me, especially vs. competitors like Tumi.

I assume this must also affect Rimowa's vaunted "hotel repair" service.
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