Old Nov 27, 18, 1:56 pm
  #51  
escapefromphl
 
Join Date: Sep 2008
Location: Marin County
Programs: None - previously UA
Posts: 2,612
Originally Posted by BLJOHNSON4301 View Post
The agent spoke to her supervisor and came back saying Marriott's recent policy change required them to charge 16,000 upgrade points per night for a total of 32,000, plus the original 41,000 points. There was no change in the reservation.
Hang up and call again, they have always honored the booked rate when points rates adjusted before.
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