Old Nov 26, 18, 12:47 am
Join Date: Apr 2004
Programs: AA plt 2 mm, MR LTPP, HH dia
Posts: 1,178
Originally Posted by jeanie View Post
My first Chase statement closed since the upgrade on 11/16. The statement states that over 50,000 points were transferred to Marriott (one small purchase plus the 50K upgrade bonus). In the past, the points for this card would show up in my Marriott account on the 18th of the month. Nothing yet. Hmmm. I guess I will wait a few more days before trying to investigate. Calling Marriott is pretty worthless nowadays.
Well, I'm in no man's land again! I contacted Chase via SM saying that Marriott had not received my 50k bonus points. Chase replied that they contacted Marriott, and the 50k had posted to my Marriott Rewards account. No, it hasn't. So I actually called Marriott. What a complete waste of time! Now I am even more frustrated than before! No one at Marriott had any idea of what I was talking about. The agent saw that two hundred points posted on my account statement a few months ago from the old Premier card, and said that was my bonus so I wasn't entitled to another one.

Right before the statement closed, Chase credited a partial annual fee for my first year. That gave me a small negative balance that I wasn't anticipating. I am wondering if the points weren't transferred from Chase because of the negative balance. However, when I look at the online PDF of my statement, it says the 50k points were transferred to Marriott.

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