FlyerTalk Forums - View Single Post - BA refuses boarding back to UK despite OK from Immigration Authorities
Old Nov 25, 2018, 7:38 pm
  #12  
callum9999
 
Join Date: May 2011
Posts: 2,378
Originally Posted by Dave Noble
That one person made a mistake and missed that the documentation was expired , is no reason at all for another agent to spot the issue and ignore it
Who said anything about ignoring it? It most definitely is a reason though - while ultimately the OP's fault, they are in this mess because BA made a mistake. If they did their job properly then he would not be in trouble. A basic principle of rectifying a customer service error is to put the customer back in the position they would be had the error not taken place. That means take them back to the UK - a resolution that also happens to be easy and cheap.

That being said, I also agree with the overarching (and conflicting!) point that BA has every right to turn down people without valid travel documents.

If the OP is so sure it's only BA causing issues, why don't you fly back with a different airline?

Originally Posted by Dave Noble
The airline is liable should the person be denied entry to the country - it is still not BA's fault that he set off on the trip without valid documents
It irrefutably is BA's fault. The fact that it's also the OP's fault is irrelevant to that point. If BA fulfilled their obligations then he would not be in this mess - period.
callum9999 is offline