Sorry for missing details:
It was BEG-FRA morning flight, LH 1411, should've been 6:50am but delayed until 2:00pm. By the time I heard about the delay I was already on my way to airport, where the line for assistance was about 100 people deep. The phone agent of LH (Germany) was the one who gave me the brush off. At that point I didn't want to rely on waiting 2 hours for assistance, so began investigating my own options. There are only 2 flights a day LH BEG-FRA so not many options to get out of there...