I am glad that hotel management has been less defensive than some posters here and offered a substantial refund of some sort. So at least service recovery did happen. Maybe FHR clients aren’t that unimportant LOL
To rub more salt in, my SO fell sick later at night and the phone operator’s response at 2am would shock you so much that I will not disclose it here publicly.
It is OK to share your opinion that a PH should deliver similar service much like an ibis or holiday inn if one does not stay 60 nights a year with the chain. It’s totally OK. But there are at the same time peer hotels that can do better, so what’s wrong with suggesting possible room for improvement?
Originally Posted by
platbrownguy
This is the part that doesn't make sense to me, and I think, to others. If you're escorted to a room and don't like it, that's when you say you don't want the room. It's like trying a sip of a bottle of wine. You don't tell the waiter to go ahead and pour and then complain about it.
I would have told the agent the room was not acceptable, and I would have come back downstairs with the agent (or offered to wait in the bar) while they found a new one, rather than staying in the assigned undesirable room.
We told her on the spot, upon stepping into the room, where she said she would do something while having us wait in that room, but after a few rounds of her coming up and down, claiming to discuss with manager etc and phone calls etc, the ‘somethings’ just became nothing.
Originally Posted by
steveholt
That's fine, but you're also complaining about it here, so clearly, you weren't happy. Why not complain about it in a quiet, dignified manner? Also, why was the checkin so long?
Sorry, I should have made clear the two hours included the back-and-forth FDA ‘checking with manager’ while trying to do something, having to temporarily step aside for engineering to replace the LED, as well as going down to ask if we could do a voluntary room downgrade.