Originally Posted by
TangoFive
I've had somewhat of a nightmare with flights over the weekend which was ultimately due to this BA hacking.
I booked BA redemption flights from UK > Spain using my AMEX.
I booked Iberia economy flights from Spain > UK using my AMEX.
Once the BA hack happened, I received an email stating I'd been one of the unlucky ones. I cancelled my AMEX and ordered a replacement card, just to be safe. The new AMEX card hadn't arrived by the time I flew out to Spain. I had disposed of the old cancelled card.
I went to check in to my Iberia flight back to the UK on the weekend, and was told the system had flagged that I must show the physical card to check-in. Iberia were not willing to waive this rule at all. A long story short, they refused to let me board the plane.
I had to pay £300 to get a last minute EasyJet flight to a different London airport, and then arrange to get from Gatwick to Heathrow.
All in all, it's cost me around £400 and a headache. I'm sure it's going to be a huge hurdle to try and get BA to pay the £400 also, so I've written it off as a life lesson.
Just thought I'd update, that since this post, I filed a complaint with BA. They have been sending me the same copy and paste response for the past 2 months refusing to reimburse me. I requested 3 times for their final and last response so that I could go to the CEDR. Yesterday, they finally sent me their 'final' no (ironically, it's only another few days and then I could have automatically gone to CEDR without them, as you have to either wait 2 months since your complaint, or get a final response from BA).
I filed my claim with CEDR yesterday. It seems a lot of effort for a few hundred £, however it's more about principle at this point. I'll update shortly on CEDRs decision.