Old Nov 23, 18, 1:57 am
  #200  
naumank
 
Join Date: Jan 2008
Location: SFO
Programs: UA Plat and 1MM, Marriott Ti/LTP, Hertz PC
Posts: 739
Originally Posted by Gary Warns View Post
Here's my experience with receiving bonus points:
  • Purchase with new card: November 10th
  • Statement Closing Date: November 19th
  • 10,000 + 40,000 points posted to my Marriott acct: November 21st.
My first purchase was made on Nov 14, and my statement closed on Nov 22. I only got 10K points. I'm going to write an email to the CS to inquire about the missing 40K. Unfortunately, I called to upgrade the card so I don't have an email confirmation.

Update: I received a response from the customer service via secure email. They just added 40K points to my account which should appear in my next statement. It looks like a manual add so something went wrong with their automated process. I will hang tight for another month.

Last edited by naumank; Nov 23, 18 at 2:28 am
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