Originally Posted by
Dave Noble
Why? The IFE offering is the same in all cabins - any problem equally affects an economy class passenger as a 1st class passenger
Compensation should be related to the problem itself
But compensation should also take account of the nature of the booked facility, and not only the core problem.
So ..... if, for example, I had just checked into a hotel, after a long tiring day, and promptly discover that there is no functioning shower in my bathroom (and possibly throughout the hotel), then I would expect any agreed compensation / reimbursement to be very different in the case of a £700 5* suite than for a £40 Travelodge booking,
In practice, such distinctions are already routinely made in the world of travel. If, say, a protracted technical delay causes an airline to provide o/night accom, it is very common for different quality hotels to be provided to pax in different cabin classes - even though
all pax are equally affected by the delay.