FlyerTalk Forums - View Single Post - Poor service recovery or just do I expect too much of CS?
Old Nov 18, 2018, 7:29 pm
  #34  
subject2load
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,382
Originally Posted by Dave Noble
Why? The IFE offering is the same in all cabins - any problem equally affects an economy class passenger as a 1st class passenger

Compensation should be related to the problem itself
But compensation should also take account of the nature of the booked facility, and not only the core problem.

So ..... if, for example, I had just checked into a hotel, after a long tiring day, and promptly discover that there is no functioning shower in my bathroom (and possibly throughout the hotel), then I would expect any agreed compensation / reimbursement to be very different in the case of a £700 5* suite than for a £40 Travelodge booking,

In practice, such distinctions are already routinely made in the world of travel. If, say, a protracted technical delay causes an airline to provide o/night accom, it is very common for different quality hotels to be provided to pax in different cabin classes - even though all pax are equally affected by the delay.
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