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Thread: Poor service recovery or just do I expect too much of CS?
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Old Nov 18, 2018, 2:17 pm
  #32  
Dave Noble
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Join Date: Jan 2002
Posts: 44,597
Originally Posted by richardwft
25000 Avios should be the minimum in F, but we generally know that no customer is valued. It’s a hard nosed business now from senior management. Thankfully you can come into contact with some excellent employees.
Why? The IFE offering is the same in all cabins - any problem equally affects an economy class passenger as a 1st class passenger

Compensation should be related to the problem itself
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