Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I've come to the conclusion that my hyatt concierge is causing me more trouble than good. I have had 2 complaints at hotels since the time I got this concierge. For some reason, this person now handles the hotel follow up. Since this person is now a bottleneck in the process, I have found they just cause delays or no reply at all. I would love to just go back to normal.