FlyerTalk Forums - View Single Post - Marriott.com website : bugs, glitches and outages
Old Nov 18, 2018, 4:09 am
  #508  
estnet
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Yes I was at a Sheraton (a week before the migration) and cancelled a stay - they couldn't see the cancellation nor the reservation number (although they could see another res number - somehow the system was generating two entirely different numbers). There were a few of these double res numbers - one of which the hotel could not see - even tho it showed up on the app (and IIRC the website)
My stays did post thought. I suspect the res they couldn't find might have something to do with the res I had cancelled on their website but it didn't show up at the hotel (the inverse of your problem) Pretty clear that the migration wasn't entirely successful!
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