FlyerTalk Forums - View Single Post - Poor service recovery or just do I expect too much of CS?
Old Nov 17, 18, 4:46 pm
  #2  
redeyedonkey
 
Join Date: Oct 2018
Programs: Airline Disloyal But BAEC Silver, HHonors Diamond, Marriott Gold, IHG Plat
Posts: 70
My first gut response was that 15k wasn't enough. But then when you remember it's a one way redemption in domestic first in the US (up to whatever miles - couple hours flight) which might sell for $350 in the best case in terms of value and at the very least never worth less than 210 on any sensible redemptions it seems alright though not exciting as, of course, you expect the best when flying First. The service itself has definitely gone downhill - back when I was Gold (up until a couple years ago) the very few times I had issues I was always called to discuss the 'reward' for whatever had happened and usually managed to talk them up a bit. Avoiding that step entirely AND awarding you with less than was originally promised is the main thing that would annoy me in your situation.
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