It has been a stressful week for me since my husband fractured 4 ribs while visiting our son in Orange County and has been hospitalized for the last 7 nights. My wonderful Ambassador was a rockstar- arranging for penalty free cancellations at the StR Princeville and helping me book a hotel where my husband can convalesce (we want to stay in OC but our son’s house has way too many stairs). She called several times to check on me and did her best to get the hotel to accommodate us on a sold out night. I needed something else today but knew my Ambassador is off on Saturdays and Sundays. I called her number and her voicemail instructed me to press zero. Another Ambassador answered on the first ring and spent about 15 minutes calling the hotel for me and arranging a 1:30 checkin.

I am very grateful for the Ambassador service right now.